Privacy Policy

Personal Information

When you register for sypheronovara's financial forecasting platform, we collect essential information to provide our services effectively. This includes your name, email address, phone number, and company details. We also gather information about your financial forecasting needs and preferences to customize your experience.

For our Malaysian users, we collect additional information such as business registration details when applicable, which helps us comply with local regulatory requirements while providing tailored financial forecasting solutions.

Usage Data

We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on different sections, and the financial forecasting tools you use most frequently.

• Login times and session duration
• Financial forecasting models accessed
• Feature usage patterns and preferences
• Error reports and performance metrics

Financial Data

To provide accurate financial forecasting services, we collect and process financial data you input into our platform. This may include revenue figures, expense categories, cash flow information, and other financial metrics necessary for generating forecasts and analysis.

All financial data is encrypted using industry-standard protocols and stored in secure, geographically distributed data centers. We implement strict access controls to ensure only authorized personnel can access this sensitive information.

Service Delivery

Your information enables us to deliver personalized financial forecasting services. We use your data to generate accurate forecasts, provide insights, and recommend strategies based on your specific financial situation and goals.

We analyze usage patterns to improve our forecasting algorithms and develop new features that better serve your financial planning needs. This includes creating industry-specific benchmarks and enhancing our predictive models.

Communication

We use your contact information to send important updates about your account, notify you of new features, and provide educational content about financial forecasting. You can control the types of communications you receive through your account settings.

Platform Improvement

We analyze aggregated, anonymized data to identify trends and improve our platform's performance. This helps us understand which forecasting tools are most valuable and where we can enhance user experience.

Service Providers

We work with trusted third-party service providers who help us deliver our financial forecasting platform. These providers may process your data on our behalf but are bound by strict confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. In Malaysia, this includes compliance with the Personal Data Protection Act 2010 and other relevant financial regulations.

Access and Correction

You have the right to access, review, and correct your personal information at any time through your account dashboard. If you need assistance accessing or updating your data, our support team is available to help.

Data Deletion

You can request deletion of your account and associated data at any time. We will process deletion requests within 30 days, though some information may be retained for legal or regulatory compliance purposes.

• Account deletion can be requested through your dashboard
• Financial data is permanently deleted within 30 days
• Some metadata may be retained for security purposes
• Legal compliance may require retention of certain records

Communication Preferences

You can manage your communication preferences through your account settings. You can choose to receive updates about new features, educational content, or important account notifications while opting out of other communications.

Technical Safeguards

We implement multiple layers of security to protect your data. This includes encryption in transit and at rest, secure authentication protocols, and regular security monitoring. Our infrastructure is designed to meet or exceed industry standards for financial data protection.

Access Controls

Access to your personal and financial data is strictly controlled and limited to authorized personnel who need it to provide our services. All access is logged and monitored, and our team undergoes regular security training.

Incident Response

In the unlikely event of a data breach, we have comprehensive incident response procedures in place. We will notify affected users and relevant authorities within 72 hours of discovering any security incident that may affect your personal information.

Retention Periods

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Active account data is maintained while your account is active, and for a reasonable period afterward to allow for account reactivation.

Financial forecasting data is typically retained for seven years to comply with business record-keeping requirements, though you can request earlier deletion in many cases.

International Data Transfers

While our primary operations are based in Malaysia, we may transfer your data to service providers in other countries for processing. All international transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.